You may return most new, unopened products within 30 days of delivery for a full refund - see below for a list of eligible products. Eligible returns will receive a free shipping label.

Eligible products must be new and unopened.

Refundable Items

Refund Eligible Items

Unless otherwise noted on product page.

  • Chemicals
  • Filters
  • Accessories
  • Sutro Monitor
  • HeatTrak
  • Plumbing parts (fittings, manifolds)
  • Diverters
  • Air Valves
  • Jets

Ineligible Items

  • Clearance Items
  • Covers
  • Pillows
  • Cut pipe
  • Special order parts
  • Controllers
  • Circuit boards
  • Top-side displays
  • Stereos, speakers and components
  • Transformers and fuses
  • Pumps
  • Heaters
  • Lights
  • Seals
  • Other electronics


If you forget to cancel a subscription before it's shipped, the return label will be at a charge.


We do not offer direct exchanges, however we can help create an alternative order if an item is being returned.

Special Order Items

Items noted on their product page as special order do not qualify for returns or refunds. These parts are made to order by the manufacturer.

If you're unsure about any part(s) you may need, please contact us.


Sutro Monitors can be retuned within 30 days of delivery if new and unopened for a full refund.

If you're having any issues setting up your monitor, check out our quick start guide.

For other issues, check out our Sutro help page or contact us.


HeatTrak products can be returned within 30 days of delivery if new and unopened for a full refund.

If you're experiencing any issues with your HeatTrak product (within 2 years of purchase), contact us and we'll coordinate a return and replacement.

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