Water Care Help
Learn more about water chemistry and find solutions to common spa issues.
Common Issues
Get help with the most common water care issues.
Cloudy Water
Usually caused by low sanitizer (chlorine or bromine) levels.
Green Water
Usually caused by low sanitizer (chlorine or bromine) levels.
Foamy Water
Usually caused by oils mixing with the spa water.
White Flakes
Usually caused by calcium scale buildup.
Resources
Helpful tools and articles on general spa care.
Water Care Card
All the steps for getting your spa up and running, on one convenient page.
Essential Chemicals
Learn more about the chemicals needed to maintain safe and healthy spa water.
Cold Plunge
The supplies and steps for operating a Cold Plunge.
More Helpful Links
Knowledge Base
Explore more articles for spa owners.
Book Service
Schedule a spa technician visit.
Maintenance Plans
Explore maintenance plans.
Frequently Asked Questions
How soon after adding chemicals can I use my hot tub?
The general rule of thumb is 30 minutes for chemicals like chlorine, bromine, pH/Alkalinity balancers; however after a shock treatment you may want to wait, you may want to wait 60.
How often should I clean my hot tub?
Wipe around the waterline of your spa with a sponge weekly. Rinse your filters weekly, clean monthly, and replace yearly. You should also drain, deep clean, and refill your water 3-4 times a year.
Do I need chemicals in my hot tub or all season pool?
Yes, since a hot tub or all season pool stays running all the time it would grow bacteria quickly without a sanitizer. pH and Alkalinity balancers are necessary as water acidity can cause damage to your spa if left unchecked.
Is chlorine or bromine better?
There is no better option, it comes down to personal preference. We usually recommend chlorine as it's less expensive and better suited for outdoors. Learn more in our chlorine vs bromine article.
Why are there white flakes floating in my hot tub?
White flakes are usually a buildup of calcium scale (from hard water); use a stain and scale controller to prevent.