Frequently Asked Questions

We can't make any guarentees, but if you contact us before your order ships, we can try to change it.

Currently due to the volume of orders and our packing times, we do not combine multiple orders.

Most orders are shipped within 1-2 business days.

You may return most new, unopened products within 30 days of delivery for a full refund - for a full list (and exceptions), see our Return Policy.

You can return the product if it's eligible for a return (see full list on Return Policy) and is still new in packaging.

In most situations we cannot accept a return for an opened item.

The following can be returned within 30 days of delivery if new and unopened:

• Chemicals
• Filters
• Accessories
• Sutro Monitor
• HeatTrak
• Plumbing parts (fittings, manifolds)
• Diverters
• Air Valves
• Jets

Some exceptions may be noted on their individual product page.

The following are ineligible for return:

• Clearance Items
• Covers
• Pillows
• Cut pipe
• Special order parts
• Pumps
• Heaters
• Lights
• Seals
• Electronic components such as (but not limited to):
• Controllers
• Circuit boards
• Top-side displays
• Stereos, speakers and components
• Transformers and fuses
• Other electronics

Earn points anytime you place an order with a subtotal above $0.

Points are earned based on your order subtotal (total after discounts and before taxes).

If your order total is $0, you won’t earn any points.

Points are earned based on your order subtotal (total after discounts and before taxes.

Log in to your account. If you don’t already have one, sign up here.

• When you’re finished your order, navigate to checkout and adjust the points slider on the right side to the desired amount of points you’d like to use.

OR

1. Click the floating icon at the bottom-left of the site that says Rewards.
2. Click the Redeem button at the top of the menu, which will bring up a points slider.
3. Adjust the slider to the desired amount you’d like to redeem, and click Redeem to create a coupon code that can be applied at checkout.

1. When you’re finished your order, navigate to checkout.
2. At the top of checkout is a section that says Show order summary - click this to display a points slider below.
3. Adjust the slider to the desired amount of points you’d like to use.

Log in to your account. If you don’t already have one, sign up here.

Your points balance will be displayed on the right side of the top menu, right under your cart.

If you’re on a desktop, you can also view your points by clicking on the floating icon at the bottom-left side of the site that says Rewards.

Points expire after 12 months of order inactivity. Any time you place an order or redeem points, the 12-month expiry is reset to that date.

E.g. If you ordered or redeemed points on March 21, 2022, your new points expiry date would become March 21, 2023.

If you’ve placed an order before, sign up using the email address you previously provided, and you may already have points waiting for you.

You can sign up here.

Shipping is not included in product pricing and is calculated at checkout.

Yes, we offer free shipping on almost all order over $49. A few large items like covers require an additional shipping fee.

We currently only ship within Canada and apologize to anyone outside the area who's interested in placing an order.

If you used any discounts on the order, double-check the total after it was applied was still over $49.

We ship from Burlington, Ontario!

Most orders are shipped within 1-2 business days, and take 1-2 business days to deliver (within Ontario). If you're outside Ontario delivery may take a few extra days.

Most orders are shipped within 1-2 business days.

We use FedEx Ground for most orders.

Set up regularly scheduled deliveries for your favourite Water Care, Filter, and Aromatherapy products.

When you subscribe to a product, you Save 10%.

1. Navigate to your favourite products as you usually would.
2. Eligible products will have two purchase options: One-Time Purchase and Subscribe & Save.
3. Select a delivery schedule, and subscribe to a product to save 10%.
4. Once you're finished adding to the cart, check out as usual.

1. Log in to your account
2. Click the account icon at the top right of the page

• Desktop: Click Manage Subscriptions.
• Mobile: Click Account and scroll down to find Manage Subscriptions.
• Click on your subscription
• At the bottom of your subscription under Billing Schedule, click the red text that says Reschedule.
  This will allow you to select a new day of the month for your subscription.

1. Log in to your account
2. Click the account icon at the top right of the page

• Desktop: Click Manage Subscriptions.
• Mobile: Click Account and scroll down to find Manage Subscriptions.
• Click on your subscription
• At the bottom of your subscription under Billing Schedule, click the red text that says Reschedule.
  This will allow you to select a new day of the month for your subscription.

1. Log in to your account
2. Click the account icon at the top right of the page

• Desktop: Click Manage Subscriptions.
• Mobile: Click Account and scroll down to find Manage Subscriptions.
• Click on your subscription
• At the top left of your subscription, in the Subscription, click the blue text that says Edit.

1. Log in to your account
2. Click the account icon at the top right of the page

• Desktop: Click Manage Subscriptions.
• Mobile: Click Account and scroll down to find Manage Subscriptions.
• Click on your subscription
• At the bottom right of your subscription, beside Payment method, click the blue text that says Edit.
  This will send you an email to confirm.
• Go to your email, and follow the instructions to complete.

1. Log in to your account
2. Click the account icon at the top right of the page

• Desktop: Click Manage Subscriptions.
• Mobile: Click Account and scroll down to find Manage Subscriptions.
• Click on your subscription
• At the bottom right of your subscription, click the Cancel my subscription button.

1. Log in to your account
2. Click the account icon at the top right of the page

• Desktop: Click Manage Subscriptions.
• Mobile: Click Account and scroll down to find Manage Subscriptions.
• Click on your subscription
• At the bottom right of your subscription, click the Pause my subscription button.

1. Log in to your account
2. Click the account icon at the top right of the page

• Desktop: Click Manage Subscriptions.
• Mobile: Click Account and scroll down to find Manage Subscriptions.
• Click on your subscription
• At the bottom right of your subscription, click the Reactivate my subscription button.

Products purchased with Subscribe & Save follow the same shipping policy as one-time purchases - the order subtotal must be above $49 to qualify for free shipping.

Because only the Subscribe & Save items are re-ordered, if you qualify for free shipping because of one-time purchases, you won’t receive free shipping for the next Subscribe & Save order.

If you qualify for free shipping because of the Subscribe & Save product total, shipping will be free when re-ordered.

Products purchased with Subscribe & Save follow the same shipping policy as one-time purchases - the order subtotal must be above $49 to qualify for free shipping.

Because only the Subscribe & Save items are re-ordered, if you qualify for free shipping because of one-time purchases, you won’t receive free shipping for the next Subscribe & Save order.

If you qualify for free shipping because of the Subscribe & Save product total, shipping will be free when re-ordered.

The absolute essentials are:

• Sanitizer - for killing bacteria. Chlorine or bromine are the only options deemed safe by Health Canada.
• Shock (Oxidizer) - for breaking down organic contaminants that sanitizer struggles with.
• pH (up, down) - for balancing acidity of water.
• Alkalinity increaser - for controlling pH stability. pH down is the same as "Alka down."

The general rule of thumb is 30 minutes for chemicals like chlorine, bromine, pH/Alkalinity balancers; however after a shock treatment you may want to wait, you may want to wait 60.

Wipe around the waterline of your spa with a sponge weekly. Rinse your filters weekly, clean monthly, and replace yearly. You should also drain, deep clean, and refill your water 3-4 times a year.

Yes, since a hot tub or all season pool stays running all the time it would grow bacteria quickly without a sanitizer. pH and Alkalinity balancers are necessary as water acidity can cause damage to your spa if left unchecked.

There is no better option, it comes down to personal preference. We usually recommend chlorine as it's less expensive and better suited for outdoors. Learn more in our chlorine vs bromine article.

White flakes are usually a buildup of calcium scale (from hard water); use a stain and scale controller to prevent.