Refund Policy

Returns are easy with Hot Tub Store. Let us know that you would like to return some or all of the eligible products (see below) you purchased within the last 30 days, and we will provide you with a complimentary shipping label to return the items. If you forget to cancel a subscription order before it's shipped, the return label will be at charge. Eligible products must be in their original condition and unopened packaging.


We do not offer any direct exchanges, however eligible products (see below) in their original condition and unopened packaging can be returned and an alternative order created.

Refund eligible items

  • Plumbing parts such as fittings and manifolds
  • Diverters
  • Air valves and toggles
  • Jets
  • Chemicals
  • Accessories
  • Filters
  • Sutro Monitor

Ineligible items

  • Clearance items
  • Electronic components such as (but not limited to):
    • Controllers/circuit boards
    • Sensors
    • Top-side displays
    • Stereos, speakers and stereo components
    • Transformers and fuses
    • Pumps
    • Heaters
    • Lights
    • Other electronics
  • Pillows
  • Cut pipe
  • Special order parts and hot tub covers

How long before I receive a refund?

Once we receive the products back, we will inspect them to ensure they are unopened and in good condition. You should expect a refund within 5-7 business days.

Why are these parts ineligible?

These parts cannot be returned because they cannot be properly inspected and can be easily damaged by improper installation. Once returned, they should never be sent to another customer. This is industry standard practice, and ensures that the part you receive is in original, factory condition and unused.

I have other questions...

Questions? don't hesitate to contact us. Custom-ordered items such as hot tub covers, electronics and specialty parts are non-refundable. Shipping fees are not refundable.

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